Examples
credential_id. You must first create the relevant credential in your BizFirstAI workspace (Settings > Credentials) before using these configurations. Refer to the Configuration page for channel-specific credential setup instructions.
Example 1 — Customer Support Intake via WhatsApp
The company's WhatsApp Business number receives all incoming customer support messages. The trigger fires on any message and immediately acknowledges receipt while the workflow creates a support ticket and assigns it to the right team.
{
"node_type": "ChatTrigger",
"name": "WhatsApp Customer Support Intake",
"config": {
"channel_type": "whatsapp",
"channel_id": "+14155550100",
"credential_id": "cred_whatsapp_business_api",
"keyword_filter": null,
"listen_for": "direct_messages",
"ignore_bots": true,
"max_triggers_per_hour": 0,
"bot_response": "Hi {{ $trigger.sender_name || 'there' }}! 👋 We received your message and a support ticket has been created. Our team will respond within 2 hours. Reference: {{ $trigger.execution_id }}"
}
}Example 2 — Employee IT Help Desk via Slack
Listens on the #it-helpdesk Slack channel. Only triggers when a message starts with !ticket — allowing casual conversation in the channel without triggering the workflow unnecessarily. Employees use !ticket [description] to create support tickets.
{
"node_type": "ChatTrigger",
"name": "Slack IT Helpdesk",
"config": {
"channel_type": "slack",
"channel_id": "C0123HELPDESK",
"credential_id": "cred_slack_it_bot",
"keyword_filter": {
"type": "starts_with",
"value": "!ticket",
"case_insensitive": true
},
"listen_for": "channel_messages",
"ignore_bots": true,
"max_triggers_per_hour": 0,
"bot_response": "✅ Ticket created! I've logged your request, {{ $trigger.sender_name }}. Ticket reference: `{{ $trigger.execution_id }}`. The on-call engineer will respond shortly."
}
}#it-helpdesk. The bot immediately replies in the thread with the ticket reference. The workflow extracts the issue description from the message text (stripping the "!ticket" prefix), creates a Jira Service Management ticket, and notifies the on-call IT engineer via a direct Slack message with the full context.
Example 3 — Order Status Inquiry via WhatsApp
Triggers only when a customer WhatsApp message contains an order number pattern. The regex filter prevents the workflow from firing on unrelated messages sent to the same number. The bot response confirms the lookup is underway.
{
"node_type": "ChatTrigger",
"name": "WhatsApp Order Status Lookup",
"config": {
"channel_type": "whatsapp",
"channel_id": "+14155551234",
"credential_id": "cred_whatsapp_commerce_api",
"keyword_filter": {
"type": "regex",
"pattern": "ORD-[0-9]{5,12}",
"case_insensitive": false
},
"listen_for": "direct_messages",
"ignore_bots": true,
"max_triggers_per_hour": 100,
"bot_response": "Looking up your order now, {{ $trigger.sender_name || 'there' }}! I'll have the status for you in a moment..."
}
}Example 4 — HR Q&A Bot via Microsoft Teams
The HR bot is deployed in the #hr-questions Teams channel. It triggers when employees @-mention the bot, ensuring it only responds when directly addressed. Questions are passed to an AI knowledge base for contextual answers about company policy, benefits, and procedures.
{
"node_type": "ChatTrigger",
"name": "Teams HR Question Bot",
"config": {
"channel_type": "teams",
"channel_id": "19:a1b2c3d4-e5f6-7890-abcd-ef1234567890@thread.tacv2",
"credential_id": "cred_teams_hr_bot",
"keyword_filter": null,
"listen_for": "mentions",
"ignore_bots": true,
"max_triggers_per_hour": 0,
"bot_response": "Hi {{ $trigger.sender_name }}! I'm looking up the answer to your question. Give me a moment..."
}
}Example 5 — Automated FAQ Response via SMS
The company's SMS inquiry number receives frequent identical questions about store hours, location, and pricing. Keyword filters route common queries to automated responses, keeping human agents free for complex issues. Rate limiting prevents SMS cost overruns from high-volume days.
{
"node_type": "ChatTrigger",
"name": "SMS FAQ — Store Hours",
"config": {
"channel_type": "sms",
"channel_id": "+18005550199",
"credential_id": "cred_twilio_main",
"keyword_filter": {
"type": "contains",
"value": "hours",
"case_insensitive": true
},
"listen_for": "direct_messages",
"ignore_bots": true,
"max_triggers_per_hour": 500,
"bot_response": null
}
}