Instagram — comment/get

When to Use

Comment moderation pipeline: After a webhook fires for a new comment event, retrieve full comment details to evaluate its content — text, author, timestamp — before deciding to hide, respond, or escalate to a human moderator.
Sentiment analysis: Fetch specific comments identified by ID from a webhook payload and pass the text field into an AI sentiment analysis node.
Customer service routing: Retrieve comment details to check whether it contains a service request keyword, then route to the appropriate CRM case creation workflow.
Audit logging: Before hiding or deleting a comment, retrieve and log the full comment data to an audit database for compliance records.
Reply context: Fetch the original comment text before crafting an automated or human reply, ensuring the response is contextually accurate.

Configuration

Connection

Field	Required	Description
`accessToken`	Required	Long-lived Instagram access token stored in BizFirst Credentials Manager.
`igUserId`	Required	Your Instagram Business/Creator account ID.

Operation

Field	Required	Description
`resource`	Required	Must be `comments`.
`operation`	Required	Must be `get` (note: the underlying API uses a direct node lookup by comment ID).
`commentId`	Required	The Instagram comment object ID to retrieve.
`fields`	Optional	Comma-separated fields: `id,text,username,timestamp,like_count,replies_count,hidden`.

Sample Configuration JSON

{
  "resource": "comments",
  "operation": "get",
  "accessToken": "{{ $credential.instagram.accessToken }}",
  "igUserId": "17841400000000000",
  "commentId": "{{ $trigger.body.value.commentId }}",
  "fields": "id,text,username,timestamp,like_count,hidden"
}

Validation Errors

Error	Cause
`accessToken is required`	`accessToken` field is missing or empty.
`commentId is required`	`commentId` field is missing or empty.
Graph API error 100	Comment does not exist or has been deleted.

Output

Success Port

Field	Type	Description
`status`	string	`"success"`
`id`	string	Comment ID.
`text`	string	Comment text content.
`username`	string	Instagram username of the commenter.
`timestamp`	string	ISO 8601 comment creation timestamp.
`likeCount`	number	Number of likes on this comment.
`repliesCount`	number	Number of replies to this comment.
`hidden`	boolean	`true` if the comment is currently hidden from public view.
`payload`	string	Raw JSON response from the Graph API.

Error Port

Field	Type	Description
`status`	string	`"error"`
`errorCode`	string	Graph API error code.
`errorMessage`	string	Error description.
`payload`	string	Raw error response.

Sample Output JSON

{
  "status": "success",
  "id": "17858893269000001",
  "text": "Love this product! Where can I buy it?",
  "username": "customer_jane",
  "timestamp": "2025-06-15T16:42:00+0000",
  "likeCount": 5,
  "repliesCount": 1,
  "hidden": false,
  "payload": "{\"id\":\"17858893269000001\",\"text\":\"Love this product!...\"}"
}

Expression Reference

Expression	Value
`{{ $output.instagram.text }}`	Comment text
`{{ $output.instagram.username }}`	Commenter's username
`{{ $output.instagram.hidden }}`	Boolean visibility status
`{{ $output.instagram.likeCount }}`	Like count on comment
`{{ $output.instagram.timestamp }}`	ISO 8601 creation time

Node Policies & GuardRails

Rate limit: 200 calls per user per hour. In high-volume comment monitoring workflows, batch comment fetches where possible or use webhook-driven architecture to avoid polling.
GDPR: Comment text and usernames are personal data. Apply data minimisation — only store what is necessary for the business purpose. Honour deletion requests by purging stored comment data.

accessToken is required

accessToken

Deleted comments: If the comment was deleted before retrieval, the operation routes to the error port with Graph API error 100. Handle the error port gracefully in moderation workflows.

Examples

Moderation on webhook comment event

{
  "resource": "comments",
  "operation": "get",
  "accessToken": "{{ $credential.instagram.accessToken }}",
  "igUserId": "{{ $env.IG_USER_ID }}",
  "commentId": "{{ $trigger.body.value.commentId }}",
  "fields": "id,text,username,timestamp,hidden"
}

Triggered by a trigger/webhook node on comment events. Retrieves full comment text for sentiment analysis before routing to hide, reply, or escalation nodes.

Audit log before moderation action

{
  "resource": "comments",
  "operation": "get",
  "accessToken": "{{ $credential.instagram.accessToken }}",
  "igUserId": "17841400000000000",
  "commentId": "{{ $input.commentId }}",
  "fields": "id,text,username,timestamp,like_count,hidden"
}

Runs before comment/hide or comment/delete to capture the original comment content for the compliance audit log.