Completed Tasks — HIL Inbox

What Is Shown

Completed Tasks includes all tasks you have resolved — approvals you approved or rejected, forms you submitted, and reviews you acknowledged. Tasks expired without action and tasks claimed and completed by colleagues are shown separately with appropriate indicators.

Field	Description
Task Title	Original task title
Task Type	Approval / Form / Review
Your Decision	Approved, Rejected, Submitted, Acknowledged, or Expired
Your Comment	The comment you provided at submission (if any)
Completed At	When you submitted your response
Time to Complete	Duration from task creation to your response
Workflow Outcome	What happened after — workflow continued, completed, or branched to rejection path
Workflow Link	Link to the execution in Workflow History (Observer Panel)

Completed Tasks API

GET /api/workdesk/tasks/completed
Authorization: Bearer {token}

// Query parameters
?from=2026-05-01        // date range start
?to=2026-05-31          // date range end
?type=approval          // filter by task type
?decision=rejected      // filter by decision outcome
?page=1&pageSize=20

// Response
{
  "items": [
    {
      "taskId": "3fa85f64-...",
      "executionId": "7bc12d45-...",
      "type": "approval",
      "title": "Expense Report Approval — Q1 Marketing",
      "workflowName": "Expense Approval Flow",
      "completedAt": "2026-05-25T11:30:00Z",
      "createdAt": "2026-05-25T10:00:00Z",
      "timeToCompleteMs": 5400000,
      "response": {
        "decision": "approved",
        "comment": "Budget looks reasonable for Q1."
      },
      "workflowOutcome": "completed",
      "executionStatus": "completed"
    }
  ],
  "totalCount": 18
}

Decision Outcomes

Decision	Task Type	Color
Approved	Approval	Approved
Rejected	Approval	Rejected
Submitted	Form	Submitted
Acknowledged	Review	Acknowledged
Expired	All	Expired

Retention and Archival

Completed task records in the inbox history view are retained for 30 days. After 30 days they are moved to the workflow execution archive and are accessible via the Workflow History section (using the execution drill-down). Long-term audit records are never deleted — they are archived with compression.

Compliance and Audit Export

Administrators with the appropriate role can export completed task records — including actor identity, timestamp, decision, and comment — as a CSV for compliance audits. This export is available in the Admin Panel, not WorkDesk itself.

Filtering Completed Tasks

The same filter panel used for pending tasks is available for completed tasks:

Date range — filter by when the task was completed
Task type — approval, form, review
Decision outcome — approved, rejected, submitted, acknowledged, expired
Workflow name — partial text match

← Review Tasks