Portal Community

Asking a Question

1
Navigate to Q&A section — Or navigate to a specific package's forum if the question is package-specific.
2
Start a new thread, select "Question" type — This activates the accepted-answer mechanic for the thread.
3
Write a clear question title — The title appears in listings and search results. A specific, descriptive title ("How do I configure the SMTP node for OAuth2?") gets better responses than a vague one ("SMTP not working").
4
Add context in the body — Include package version, what you've tried, and what error or behavior you're seeing. Use Markdown to format code snippets.
5
Tag relevant packages — If the question relates to a specific package, tag it. The publisher is notified of new questions tagged with their package.

Answering Questions

Any logged-in user can post a reply to a Question thread. There is no restriction on who can answer — community members, other publishers, and the package publisher are all equally welcome to contribute answers.

Reply Sorting

In Question threads, replies are sorted by upvote count (descending) rather than by timestamp. The most helpful answer floats to the top based on community votes.

Upvoting

Any logged-in user can upvote a reply they find helpful. Upvotes affect the reply sort order but do not directly award reputation points — only the "accepted answer" designation awards points.

Accepted Answer Mechanic

The question author or the package publisher (if the question is tagged with their package) can mark exactly one reply as the accepted answer at any time.

ActionWho Can Do ItResult
Mark a reply as acceptedQuestion author or package publisherReply gets a green "Accepted Answer" marker; moves to top of reply list; thread tagged as "Resolved"; answerer earns +5 reputation points
Change accepted answerQuestion author or package publisherPrevious accepted answer loses marker; new reply gets it; reputation points adjust accordingly
Remove accepted answerQuestion author or package publisherThread reverts to open/unresolved; reputation points deducted from previous answerer
+5 points for accepted answers — but only genuine ones

The reputation system relies on accepted answers being genuine. Accepting a friend's answer on a fake question to farm reputation points is a policy violation and subject to moderation review. Patterns of suspicious accepted-answer activity can result in point deductions and account warnings.

Q&A Thread in Listings

Q&A threads appear in section listings with visual indicators:

Searching Q&A

The community search searches thread titles, bodies, and tags. Filtering by "Resolved" shows only questions with accepted answers — useful for finding definitive answers. Filtering by "Unresolved" surfaces open questions that need community response.

Q&A is a knowledge base

Resolved Q&A threads are permanently accessible to anyone, even without a login. Over time, the Q&A section builds a searchable knowledge base of common questions about packages. Publishers benefit from answering questions thoroughly — a well-answered Q&A thread reduces repetitive support requests.