Portal Community

Notification Triggers

EventWho Is NotifiedDelivery Speed
New reply to a thread you startedThread authorReal-time
New reply to a thread you replied to (if subscribed)SubscriberReal-time
@mention in a postMentioned userImmediate
Your reply marked as accepted answerReply author (the one who answered)Real-time
New announcement in a package you followPackage followers and installed-package tenants (for security advisories)Real-time
New thread in a package forum you followPackage followersBatched (hourly digest option)
Reply to your reported content (resolution notice)ReporterReal-time
Moderation action on your accountModerated userImmediate

Subscription Types

Thread Subscriptions

Subscribe to any specific thread to receive notifications when new replies are posted. Thread authors are auto-subscribed to their own threads. You can unsubscribe from any thread at any time.

Package Forum Subscriptions

Subscribe to a package's forum to receive notifications about new threads and announcements in that package's community. Users who install a package are not auto-subscribed — subscription is always opt-in.

@Mention Notifications

@mention notifications are always on and cannot be disabled — this ensures mentions are always seen. If a user is banned from posting, they still receive @mention notifications (read access is retained).

Announcement Notifications

Security advisory announcements are sent to all tenants with the affected package installed, regardless of subscription status. Standard package announcements go only to forum subscribers.

Notification Delivery Channels

ChannelAvailable ForConfigurable?
In-platform notification bellAll notification typesAlways on; cannot be disabled
Email (immediate)@mentions, accepted answer, moderation actions, security advisoriesCan disable per notification type in account settings
Email (hourly digest)Thread replies, new forum threadsCan switch between immediate and digest per notification type
Email (daily digest)Thread replies, new forum threadsAlternative to hourly digest

Publisher Notification Defaults

Publisher accounts have different default notification settings than tenant accounts, because publishers need to be responsive to their package communities:

Managing Notification Preferences

All notification settings are managed from Account Settings → Notifications. Settings can be adjusted per notification type and per delivery channel independently. Publishers can also set notification preferences per package in the Publisher Dashboard → Community tab, which overrides account-level defaults for that specific package.

Unread notification count

The notification bell in the platform header shows an unread count badge. Clicking the bell opens a notification panel showing the last 50 notifications with read/unread status. Marking all as read clears the badge. Notifications older than 90 days are archived and accessible from Account Settings → Notification History.