Admin Point Awards
Admins can manually award reputation points to publishers for contributions that the automatic event system doesn't capture — such as beta program participation, significant ecosystem contributions, or corrections to system errors. All manual awards are labeled "Admin Award" in the publisher's event log.
When Admin Awards Are Used
| Use Case | Example |
|---|---|
| Special program participation | Publisher participated in a closed beta testing program; award compensates for contribution outside normal marketplace activity |
| Ecosystem contribution | Publisher authored a significant open integration component, contributed documentation, or reported a critical platform vulnerability |
| Error correction | A system bug caused install points not to be credited correctly for a period; an admin award corrects the deficit |
| Milestone recognition | Publisher is the first to reach a specific integration category or achieves a marketplace milestone worth celebrating |
| Incentive programs | Structured promotional programs where publishers are rewarded for specific behaviors during a campaign period |
How Admin Awards Are Made
Admin Opens Rewards Management
In the Admin Portal, navigate to Rewards Management. Search for the publisher by name or ID.
Enter Award Details
Enter the point amount, select "Manual Point Award" as the award type, and provide a mandatory reason note. The reason note is visible to the publisher in their event log.
Approval Check (if >500 pts)
Awards exceeding 500 points require dual-admin approval. The first admin submits the award as a pending request; a second admin must confirm before points are credited.
Points Credited
Upon approval (immediate for ≤500 pts, after second admin confirmation for >500 pts), points are added to both the lifetime total and the weighted score. The event is recorded in the audit log.
Publisher Notified
The publisher receives an email and in-platform notification indicating the points awarded, the amount, and the reason note provided by the admin.
Approval Thresholds
| Award Size | Approval Required | Process |
|---|---|---|
| 1 – 500 points | Single admin | Immediate — submitting admin's action is final |
| 501 – 5,000 points | Dual admin | First admin submits; second admin approves in the pending approvals queue |
| 5,001+ points | Dual admin + required justification | Same as 501–5,000 but the reason note field requires at minimum 100 characters of justification |
Bulk Awards
When running structured programs (e.g., a beta program with 30 participants each receiving 250 points), admins can issue bulk awards via CSV upload in the Rewards Management panel:
- CSV format:
publisher_id, points, reason - The system previews the full batch before execution, showing total points to be issued and the list of affected publishers
- Bulk awards are processed as individual awards — each appears separately in the audit log
- Bulk awards exceeding 500 points per publisher in the batch still require dual-admin approval for each affected publisher
Admin Award Characteristics
No Decay
Admin award points are never subject to age-based decay. They contribute at full value to both the lifetime points total and the weighted score indefinitely.
Labeled in Event Log
Every admin award appears in the publisher's reputation event log with the label "Admin Award" and the reason note. Publishers can see exactly who issued the award and when.
Full Audit Trail
Every admin award action is recorded in the marketplace audit log — the issuing admin's identity, timestamp, points, reason, and approval chain (for large awards). This log is immutable.
Reversible by Admin
Admin awards can be reversed (deducted) by an admin if issued in error. Reversals also require dual-admin approval for awards over 500 points and appear in the audit log.
Because admin awards are added to the lifetime points total, they can push a publisher past a tier threshold. A publisher at 4,800 lifetime points who receives a 300-point admin award crosses the Gold threshold (5,000 pts) and immediately receives Gold tier benefits. This is intentional — admin awards are meant to be meaningful.