Portal Community

Install Metrics Available

MetricDefinitionUse Case
New installs (period)Count of unique new tenant installs in the selected date rangeUnderstanding current growth velocity
Cumulative installsTotal all-time unique tenant installs as of the end of the selected rangeOverall reach and reputation points baseline
Active installsTenants who have the package installed and have used it at least once in the last 30 daysUnderstanding actual usage vs passive installs
Uninstalls (period)Count of tenants who removed the package in the selected date rangeChurn monitoring
Net installs (period)New installs minus uninstalls in the selected periodTrue growth measurement

Chart Views

The install trend chart offers three time granularities, automatically selected based on the date range but adjustable manually:

GranularityDefault ForBest For
Daily7-day and 30-day rangesIdentifying specific days with install spikes (launch day, announcement day)
Weekly90-day rangeWeek-over-week growth rate comparison
Monthly12-month rangeSeasonal patterns and long-term trend direction

Package Selector

Publishers with multiple packages can view install trends per package or aggregated across their entire portfolio. The package selector at the top of the Install Trends page allows switching between:

Version Breakdown in Install Chart

When viewing a single package, the install chart can be toggled to show installs broken down by package version — revealing which version new tenants are installing and whether old versions are still attracting installs after newer versions have been published.

Reading the Trend

Flat trend after launch

Normal for most packages. Organic discovery grows slowly. If growth is desired, consider certification (increases search ranking) or community engagement (Q&A activity builds trust for new visitors).

Spike followed by plateau

Typical pattern after a major announcement or featured placement. The spike represents attention-driven installs; the plateau is the organic baseline. Evaluate whether the post-spike level is higher than pre-spike — sustained lift indicates the announcement brought lasting new users.

Declining trend

May indicate a competing package gained market share, the package has become outdated relative to alternatives, or tenant satisfaction issues are generating word-of-mouth deterrents. Cross-reference with uninstall counts and review scores to diagnose the root cause.

High uninstall rate

If new installs are healthy but net installs are flat or negative, focus on the uninstall side. Review open issues and community feedback for patterns that explain why tenants are removing the package.

Install counts update every 15 minutes

The install metrics on this page are near-real-time, refreshed every 15 minutes. After a major release or a featured placement goes live, you may see install counts update within minutes. There is no need to manually refresh more frequently than every 15 minutes — the data will not be more current than that.